Delivery & Returns

UK

1. 

EXPRESS DELIVERY (1-2 Working Days)  FREE 

 

 

EUROPE

£8.95 EU EXPRESS 3-7 working days ( Tracking ). FREE For Orders Over £90.00

Rest Of World

£14.95 Rest Of World 3-7 working days ( Tracking ) FREE For Orders Over £120.00

To place an international order simply select country of destination at checkout and shipping will be automatically calculated.  If you cannot see your country on the checkout menu please email sales@londonoutletstore.com

International delivery times vary depending on destination.

 

Returns & Refunds

RETURNS
 
1.We guarantee to refund or exchange any item you are not completely happy with when you return it to us. 
2. Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. Returned items should be unused and must be returned in original packaging 
3. Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items. 
 
RETURN ADDRESS
London Outlet Store
16 EMPIRE AVENUE
N18 1AD
LONDON UK
 
 

 

 
REFUNDS
 
Refunds for Transactions made using a Debit or Credit card may take 2-3 working days to clear, Depending on your Bank.

 

*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay

*Due to adverse weather conditions, there may be disruptions in some areas with deliveries, please check your tracking link for delivery updates.

*Due to the outbreak of the Coronavirus:

    • Where possible select a preferred safe place through your courier service
    • If you are self-isolating, couriers will deliver your parcel as usual and stand back at a safe distance until you have collected it.
    • If you’re unable to come to the door, friends or family will be able to collect your parcel with your ID at your local Customer Service Point.
    • We also recommend that if a signature is required upon delivery, use a pen or stylus instead of your finger. 
  • Discreet Packaging Your privacy is of the utmost importance to us so we always use plain brown or black packaging without logos or branding to ensure 100% discretion. The only person know is you!
    All of our orders are sent under plain packaging, with nothing to indicate the parcels contents.